FAQ - Frequently Asked Questions

What are the shipping times for your products?

All our FitGlam® products are shipped within 48/72 hours.

Delivery times vary between 5 and 10 working days.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do you ship your products from?

Our international warehouse is located in China.

Do you provide product tracking/tracking information?

Absolutely ! Once your order is shipped, a tracking number will be sent to your email address.

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: fitglam.team@gmail.com

We will send you a similar replacement item as soon as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time.

What are the forms of payment accepted ?

• PayPal
• Bank card (Visa, Mastercard, etc.)
• Apple Pay